Letterbox mail is collected from faculties and services every morning. You hand in the mail at your Facility Service Point (reception). Mail that has been collected is prepared for dispatch by the Mailroom the same business day and presented to the postal service provider Cycloon. View the postal itinerary in the attachment at the bottom of this page.
Send mail
Always put the addressee's correct name, address and place of residence (preferably as a typed address sticker) legibly on mail to be sent. Also put the name of the sender and department on it for any return mail.
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Within the Netherlands
- Deliver letterbox mail to your Facility Service Point (the reception)
- Mail is collected from the Facility Service Point (the reception) once a day by the University HUB
- Inner City: make sure your mail is at the Facility Service Point (the reception) before 09.00 a.m.
- Zernike Campus: make sure your mail is at the Facility Service Point (the reception) before 09.00 a.m.
- The delivery time of mail is approximately 3 business days
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Inside/outside EU
- Deliver all letterbox mail to your Facility Service Point (the reception)
- Mail is collected from the Facility Service Point (the reception) once a day by the University HUB
- Inner City: make sure your mail is at the Facility Service Point (the reception) before 09.00 a.m.
- Zernike Campus: make sure your mail is at the Facility Service Point (the reception) before 09.00 a.m
- The delivery time within the EU is approximately 4-5 business days
- For outside the EU, it is approximately 7-18 business days, depending on the destination
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Envelopes/ letterbox packages within Netherlands
- For shipping, use UG envelopes without the 'postage paid' logo.
- Envelopes should be sent through the central mailroom and not through a regular mailbox. UG can be fined if you put them in the regular mailbox.
- Use UG reply envelopes for sending surveys and/or returnable mail.
- Make sure the envelope fits the volume of mail to be sent. Envelopes that are too full can tear. You can order envelopes from the Canon Webshop.
- Any box with a maximum dimension of 38 cm L x 26.5 cm W x 3.2 cm H in size can be used to send a letterbox package.
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Receive mail
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Receipt of letterbox mail with a PO Box number
- All letterbox mail addressed to the UG with a PO Box number is received at the Mailroom.
- Mail is delivered by the University HUB to the Facility Service Point (the reception) of a building once a day between 09:00 - 11:00 a.m.
- A building's Facility Service Point is responsible for further distribution.
- It is possible to request a separate mailbox number for your faculty or department.
Click here for an overview of the mail boxes in use at the UG.
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Receipt of mail with an address
- All mail for the attention of the UG with an address is delivered to the relevant Facility Service Point (the reception).
- A building's Facility Service Point is responsible for further distribution of the mail.
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